I had the privilege of collaborating with a leading healthcare institution in the USA to enhance the user experience on their digital platform. Focused on optimizing the process of finding and scheduling doctor appointments, my work aimed to streamline the user journey, particularly in the realm of virtual visits.
The primary challenge was to simplify the online healthcare experience, making it more user-friendly for patients seeking virtual consultations. Navigating the complexities of healthcare, I identified the need for an efficient system that allows users to seamlessly search for symptoms, choose appointment dates, and connect with healthcare professionals, all within a few clicks.
Streamlined Homepage:
The redesigned homepage features a prominent search bar for finding doctors quickly. Additionally, shortcut icons provide easy access to key functionalities like appointments, emergency services, virtual visits, and more.
Virtual Visit Booking:
The virtual visit page offers a user-friendly search bar where patients can input their symptoms and select their preferred appointment date. The system then displays available time slots on the chosen date, along with a list of doctors available for virtual consultations.
Appointment Booking:
Users can easily select a time slot and doctor, simplifying the appointment booking process. Clear confirmation messages and email notifications enhance communication and provide a sense of security to users.